Retail Sales Lead

Road Runner Sports•Kent, WA

4d•$20 - $24

About The Position

The Retail Sales Lead models and drives a customer-focused selling culture and provides consistent leadership and support to achieve or exceed sales and profitability goals. In partnership with the store leadership team, this role leads by example across the WOW Experience, Fit Zone, and KPI metrics while exemplifying Road Runner Sports’ mission and values. The position reports directly to the Retail Store Manager. The role includes developing and supporting a high-performing team through coaching, training, and recognition; maintaining store standards and visual merchandising; analyzing business trends and acting on opportunities; and supporting customer loyalty, omni-channel initiatives, inventory management, operational compliance, and workplace safety. The Retail Sales Lead may open and close the store and lead the sales floor in the Store Manager’s absence. Scheduling flexibility, including evenings and weekends, is required based on business needs. Compensation is listed as $20.00–$24.00 per hour. The overview describes earnings of $24.00 per hour, consisting of a $20.00 base plus bonus potential of $4.00 or more per hour.

Requirements

High school diploma or equivalent required.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and an ability to remain open-minded and adaptable to changing priorities.
Ability to work a flexible schedule, including nights and weekends depending on business needs.
Leadership skills including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.

Nice To Haves

Associate’s degree from an accredited college or university and one year of related experience, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain a branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through consistent coaching, training, and recognition.
Ensure a WOW customer experience through visual standards and customer engagement.
Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reports, identify business opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership in managing team member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support and maintain inventory management and data integrity routines.
Support and maintain operational execution and compliance activities.
Support a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Maintain availability and scheduling flexibility to meet business needs, including irregular hours, evenings, and weekends.
Consistently conduct Quality Reviews (QRs).
Conduct new-hire training for all Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Effectively open and close the store and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned.