Retail Sales Lead

Road Runner Sports•Campbell, CA

2d•$20 - $24

About The Position

The Retail Sales Lead provides consistent leadership and support to help achieve or exceed sales and profitability goals while modeling a WOW Customer Experience-focused selling culture. In partnership with the store leadership team, the Lead sets an example across store performance, including the WOW Experience, Fit Zone, and KPI metrics, and consistently exemplifies and fosters Road Runner Sports' mission and values. The position reports directly to the Retail Store Manager. The Lead develops, supports, and retains a high-performance customer team through coaching, training, and recognition; maintains branded visual and operational standards; analyzes business trends and takes action on opportunities; and supports customer loyalty, omni-channel initiatives, inventory integrity, compliance, and workplace safety. The role also includes training new Fit Experts, conducting quality reviews and team meetings, helping manage attendance and labor, and opening or closing the store and leading the sales floor when the Store Manager is absent. The schedule requires flexibility to meet business needs, including irregular hours, evenings, and weekends. Pay is listed as $20.00–$24.00 per hour, with the overview describing a $20.00 base plus bonus potential of $4.00 or more per hour.

Requirements

High school diploma or equivalent required.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Ability to work a flexible schedule, including nights and weekends depending on business needs.
Leadership skills including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.
Openness to feedback and an open-minded, adaptable approach to changing priorities.

Nice To Haves

Associate's degree from an accredited college or university and one year of related experience, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain a branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual standards and customer engagement.
Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reporting, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with team member attendance and use of the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support strong inventory management and data integrity routines.
Support operational execution and compliance activities.
Support a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Effectively open and close the store and lead the sales floor in the Store Manager's absence.
Perform other essential duties as assigned.