Retail Sales Lead

Road Runner Sports•Elkridge, MD

8d•$18 - $22

About The Position

The Retail Sales Lead is an early leadership role responsible for modeling and driving a customer-focused selling culture and providing consistent leadership and support to meet or exceed sales and profitability goals. The role exemplifies Road Runner Sports’ mission and values and partners with the store leadership team to lead by example across the WOW Experience, Fit Zone, and KPI metrics. This position reports directly to the Retail Store Manager. The Retail Sales Lead supports the development, performance, and retention of the store team through coaching, training, recognition, and accountability. The position also contributes to visual merchandising, customer and loyalty initiatives, omni-channel execution, inventory management, operational compliance, safety, and store leadership. The role may open and close the store and lead the sales floor when the Store Manager is absent. Scheduling flexibility, including evenings and weekends, is required based on business needs. Compensation is listed as $17.50 to $21.50 per hour. The overview describes a $17.50 base rate plus bonus potential of $4.00 or more per hour. A background check is required after acceptance of a potential offer and before the start date.

Requirements

High school diploma or equivalent required.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Ability to work a flexible schedule, including nights and weekends depending on business needs.
Openness to feedback and the ability to remain open-minded and adaptable to changing priorities.
Availability and flexibility to meet business scheduling needs, including irregular hours, evenings, and weekends.

Nice To Haves

Associate’s degree from an accredited college or university and one year of related experience, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture.
Leadership skills including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain a branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through consistent coaching, training, and recognition.
Ensure a WOW customer experience through visual execution, standards, and customer engagement.
Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reporting to identify opportunities, solve problems, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support and maintain strong inventory management and data-integrity routines.
Support and maintain operational execution and compliance activities.
Support and maintain a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Consistently conduct Quality Reviews (QRs).
Conduct new-hire training for all Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct thorough team meetings, highlighting retail initiatives and areas of focus.
Effectively open and close the store and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned.