Retail Sales Lead

Road Runner Sports•Kent, WA

3d•Onsite

About The Position

The Retail Sales Lead helps lead the store team in delivering a WOW customer experience and achieving or exceeding sales and profitability goals. In partnership with the store leadership team, this role models and supports performance across customer experience, the Fit Zone, and KPI metrics while exemplifying Road Runner Sports’ mission and values. The position reports directly to the Retail Store Manager. The Retail Sales Lead supports a high-performance team through coaching, training, recognition, and accountability. The role also contributes to visual merchandising, store operations, inventory management, compliance, safety, customer loyalty, and omni-channel execution. It may open or close the store and lead the sales floor when the Store Manager is absent. Scheduling requires flexibility, including irregular hours, evenings, and weekends, based on business needs. Road Runner Sports describes its mission and values through six pillars: Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy. The company reports 53 stores nationwide and continued growth. A background check is required after acceptance of a potential offer and before the start date; the offer is contingent on the information received and applicable laws.

Requirements

High school diploma or equivalent required.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
Leadership skills, including excellent customer-experience behaviors, urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.
Ability to work a flexible schedule, including nights and weekends depending on business needs.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and adaptability to changing priorities.
Successful completion of a background check after acceptance of a potential offer and before the start date.

Nice To Haves

Associate’s degree from an accredited college or university and 1 year of related experience, or an equivalent combination of education and experience.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain a branded store experience through visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Deliver a WOW customer experience through visual standards and customer engagement.
Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reporting, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team-member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support inventory management and data-integrity routines.
Support operational execution and compliance activities.
Maintain a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Work a schedule flexible to business needs, including irregular hours, evenings, and weekends.
Consistently conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Open and close the store effectively and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned from time to time.