Retail Sales Lead

Road Runner Sports•San Diego, CA

2d•$25 - $29

About The Position

The Retail Sales Lead models and drives a WOW Customer Experience-focused selling culture, providing consistent leadership and support to help achieve or exceed sales and profitability goals. In partnership with the store leadership team, this role leads by example in performance areas including the WOW Experience, Fit Zone, and KPI metrics, while exemplifying and fostering Road Runner Sports’ mission and values. The position reports directly to the Retail Store Manager. The lead supports team development and retention through coaching, training, and recognition; helps maintain store presentation, visual merchandising, inventory management, data integrity, operational compliance, and a safe work environment; and assists with scheduling, labor management, employee concerns, and customer and loyalty initiatives. The role may open or close the store and lead the sales floor when the Store Manager is absent. Compensation is listed as $25.00–$29.00 per hour, with the overview describing a $25.00 base plus bonus of $4.00 or more per hour.

Requirements

High school diploma or equivalent required.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Ability to work a flexible schedule, including nights and weekends according to business needs.
Ability to remain open-minded and adaptable to changing priorities and receptive to feedback.

Nice To Haves

Associate’s degree from an accredited college or university and one year of related experience, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture.
Leadership skills including excellent customer experience behaviors, urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain the branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual standards and customer engagement.
Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess business trends using available reports, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team-member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support strong inventory management and data integrity routines.
Support operational execution and compliance activities.
Support a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Consistently conduct Quality Reviews (QRs).
Conduct new-hire training for all Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct thorough team meetings highlighting retail initiatives and areas of focus.
Effectively open and close the store and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned.