Retail Sales Lead Front End - Key Holder

DICK'S Sporting Goods•Jersey City, NJ

5d•Onsite

About The Position

The Key Carrying Lead has a direct impact on brand standards and the teammate experience. With guidance from the Assistant Store Manager and Store Manager, the Lead serves as the in-store expert for their business or department, focuses on customer service, and provides direction to teammates. The role leads by example and supports an inclusive, collaborative, people-first store culture. The Lead plans and organizes work up to 30 days in advance with the Assistant Store Manager, helps align workforce and daily assignments, and uses teammates effectively to meet brand standards and execute programs, processes, projects, and events. The role also supports general store supervision, including opening and closing, Front End and Cash Office functions, and firearms sales where applicable. The Lead upholds merchandising and presentation standards, supports training and onboarding, maintains loss prevention standards, and coaches and develops teammates.

Requirements

Flexible availability, including nights, weekends, and holidays.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
Ability to stand or walk for extended periods of up to four hours.
Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of up to two hours continuously.

Nice To Haves

Prior retail sales experience or other customer-focused experience.

Responsibilities

Support building and hiring a strong team by observing in-store interviews and department tours.
Build a people-first culture by connecting with teammates and contributing to store recognition.
Plan and organize work up to 30 days in advance with guidance from the Assistant Store Manager, aligning staffing and assignments for daily work, projects, and events.
Delegate tasks according to priority and help ensure brand standards, programs, and processes are executed.
Assist store leadership with general supervision, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with applicable state and federal regulations.
Maintain merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Assist with training, onboarding, and cross-training teammates.
Maintain company loss prevention standards and controls in the department.
Coach and develop oneself and others, including explaining the purpose behind tasks, plans, and processes.
Help teammates understand how their responsibilities support organizational goals and an exceptional shopping experience.
Create an inclusive store environment where teammates and customers feel welcome, safe, and respected.
Follow safety, loss prevention, and standard operating procedures, and maintain the confidentiality of company information.
Support the team across the store and perform other tasks as assigned by management.