Retail Sales Lead Front End - Key Holder

DICK'S Sporting Goods•Oklahoma City, OK

8d•Onsite

About The Position

The Key Carrying Lead has a direct impact on executing brand standards and supporting the teammate experience. With guidance from the Assistant Store Manager and Store Manager, the Lead is the in-store expert for their business or department and focuses on delivering excellent customer service while providing direction to teammates. The role calls for leading by example, empathy, resilience, optimism, and collaboration. The Lead supports store leadership and daily operations, including opening and closing the store, Front End and Cash Office functions, and processing firearms sales in compliance with applicable state and federal regulations. The position also supports hiring, workforce planning, merchandising, training, loss prevention, and an inclusive store environment. The Lead takes an all-hands-on-deck approach to supporting the store team and performs other tasks as assigned by management.

Requirements

Flexible availability, including nights, weekends, and holidays.
Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15 to 35 lbs., up to 25 times per hour.
Ability to stand or walk for extended periods, up to four hours.
Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to two hours continuously.

Nice To Haves

Prior retail sales experience or other customer-focused experience.

Responsibilities

Support building and hiring a strong team by observing in-store interviews and department tours.
Connect with teammates throughout the store to build mutual trust and respect and contribute to the store recognition culture.
Plan and organize up to 30 days ahead with the Assistant Store Manager, aligning workforce and approaches for daily assignments, game plans, projects, and store events.
Leverage teammates strategically to meet brand standards, execute programs and processes, and delegate tasks according to priority.
Assist the store leadership team with general supervision in accordance with company policies and procedures.
Open and close the store and perform Front End and Cash Office functions.
Process firearms sales in compliance with state and federal regulations, where applicable.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Assist with training, onboarding, and cross-training teammates on company procedures and programs.
Maintain company loss prevention standards and controls in the department.
Coach and develop oneself and others, providing hands-on guidance and explaining the reasons behind tasks, plans, and processes.
Help teammates understand how their responsibilities support organizational goals and an exceptional shopping experience.
Create an inclusive environment where teammates and customers feel welcome, safe, and respected.
Follow safety, loss prevention, and standard operating procedures and maintain the confidentiality of company information.
Support the team across the store and perform other tasks as assigned by management.