Retail Sales Lead Front End - Key Holder
About The Position
The Key Carrying Lead has a direct impact on executing brand standards and creating a positive teammate experience. With guidance from the Assistant Store Manager and Store Manager, this role serves as the in-store expert for the assigned business or department, delivering strong customer service and providing direction to teammates. The Lead is expected to set an example through empathy, optimism, collaboration, and persistence. The position supports hiring, team development, workforce planning, daily operations, merchandising, loss prevention, and store leadership. It may include opening and closing the store, Front End and Cash Office duties, and processing firearm sales in compliance with applicable state and federal regulations. The Lead also supports an inclusive, safe environment for teammates and customers, follows company policies and procedures, and assists across the store as needed.
Requirements
- Flexible availability, including nights, weekends, and holidays.
- Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
- Ability to stand or walk for extended periods of up to four hours.
- Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for short periods of up to two hours continuously.
Nice To Haves
- Prior retail sales experience or other customer-focused experience preferred.
Responsibilities
- Support building and hiring a strong team by observing in-store interviews and department tours.
- Connect with teammates across the store to build mutual trust and respect and contribute to a recognition-focused culture.
- Plan and organize work up to 30 days ahead with guidance from the Assistant Store Manager, aligning workforce and plans for assignments, projects, and events.
- Leverage teammates to meet brand standards, execute programs and processes, and delegate tasks according to priority.
- Assist the store leadership team with general supervision in accordance with company policies and procedures.
- Open and close the store, perform Front End and Cash Office functions, and process firearm sales in compliance with applicable state and federal regulations.
- Maintain merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Train teammates on company procedures and programs, including onboarding new teammates and cross-training current teammates.
- Maintain company loss prevention standards and controls in the department.
- Coach and develop oneself and others, including teaching the rationale behind tasks, plans, and processes.
- Help teammates understand how their responsibilities support organizational goals and an exceptional shopping experience.
- Create an inclusive store environment where teammates and customers feel welcome, safe, and respected.
- Follow safety, loss prevention, and standard operating procedures, and maintain confidentiality of company information.
- Support the team across the store and perform other tasks as assigned by management.
Benefits
- Paid leave in compliance with state requirements
- Generous suite of benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
