Retail Sales Lead Front End - Key Holder

DICK'S Sporting Goods•Oklahoma City, OK

8d•Onsite

About The Position

The Key Carrying Lead has a direct impact on executing brand standards and improving the teammate experience. With guidance from the Assistant Store Manager and Store Manager, the Lead serves as the in-store expert for their business or department, delivers strong customer service, and provides direction to teammates. The role requires leading by example, working collaboratively, and responding to challenges with empathy and optimism. The Lead supports hiring and team-building efforts, develops trust and recognition among teammates, and plans and organizes work up to 30 days ahead with the Assistant Store Manager. They coordinate staffing and assignments, delegate tasks according to priority, and help ensure daily programs, processes, and brand standards are executed. The position assists store leadership with general store supervision, including opening and closing, Front End and Cash Office functions, and compliant firearms sales where applicable. It also supports merchandising, training, loss prevention, coaching, safety, and an inclusive shopping and working environment. The Lead may assist across the store and perform other tasks as assigned by management.

Requirements

Flexible availability, including nights, weekends, and holidays.
Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15 to 35 lbs. up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Prior retail sales experience or customer-focused experience.

Responsibilities

Support building and hiring a strong team by observing in-store interviews and department tours.
Connect with teammates to build mutual trust and respect and contribute to the store’s recognition culture.
Plan and organize work up to 30 days ahead with guidance from the Assistant Store Manager, including staffing and assignments for daily work, projects, game plans, and store events.
Leverage teammates to meet brand standards, execute programs and processes, and delegate tasks by priority.
Assist store leadership with general supervision, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with applicable regulations.
Maintain merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Train teammates on company procedures and programs, including onboarding and cross-training.
Maintain loss prevention standards and controls in the department.
Coach and develop self and others, including explaining the purpose behind tasks, plans, and processes.
Help teammates understand how their responsibilities support organizational goals and an exceptional shopping experience.
Create an inclusive environment where teammates and customers feel welcome, safe, and respected.
Follow safety, loss prevention, and standard operating procedures.
Maintain confidentiality of company information.
Support the team across the store and perform other tasks as assigned by management.