Retail Lead/ Key Holder

Naples Soap Company•Kissimmee, FL

11d•Onsite

About The Position

Napes Soap Company is hiring an experienced Retail Lead / Key Holder to lead the team, deliver an exceptional customer experience, and drive sales results. The role is suited to someone passionate about beauty, skincare, wellness, and customer service who can thrive in a fast-paced retail environment. The position is full-time in Kissimmee, Florida, and requires working nights, weekends, and holidays. Pay is $17–$19 per hour based on experience, plus commission.

Requirements

Must successfully pass a background check.
At least 2 years of retail sales experience.
At least 2 years of experience consistently meeting sales goals and key performance indicators.
At least 2 years of experience as a Sales Lead, Key Holder, Assistant Manager, or in a similar retail leadership role.
Beauty, skincare, cosmetics, fragrance, luxury, wellness, or specialty retail experience.
Strong communication, leadership, and customer service skills.
Positive, confident, and outgoing personality.
Ability to thrive in a fast-paced, customer-focused environment.
Must be at least 18 years old.
Must work nights, weekends, and holidays.

Responsibilities

Create a welcoming, personalized, elevated customer experience.
Educate customers about products and provide thoughtful recommendations.
Lead by example on the sales floor and motivate the team to achieve sales goals.
Coach associates on customer engagement, product knowledge, and selling techniques.
Monitor sales performance and help drive key performance indicators.
Build strong customer relationships and encourage repeat business.
Support opening and closing procedures, cash handling, merchandising, and daily store operations.
Maintain a polished, organized, and inviting sales environment.