Lead Retail Sales Associate (Key Holder)

FIGS•Chicago, IL

4h•$18 - $22•Onsite

About The Position

FIGS is hiring a Community Hub Lead (Key Holder) to provide customers with a memorable in-store shopping experience and assist with all aspects of store operations. The role reports directly to the General Store Manager. The Lead supports customers with product discovery and purchases, helps maintain the store and manage inventory, and supports store leadership by training team members and serving as Manager-on-Duty when the Store Manager or Assistant Store Manager is absent. The role requires a flexible schedule, including weekends and holidays. Employees are expected to be available to work Black Friday and from the second week of December through the end of the holiday season, as defined annually. The hourly pay range is $18–$22, with the actual rate determined by factors including relevant skills, qualifications, and years of experience. Additional compensation and benefits are available only to full-time employees, and benefits eligibility depends on hours worked and length of service.

Requirements

At least 2 years of retail sales experience.
Flexible availability, including weekends and holidays, and availability to work Black Friday and the specified holiday-season period.
Excellent interpersonal and communication skills.
Fluency in English.
Basic retail math and computer skills.
Attention to detail and problem-solving ability in a fast-paced environment.
Comfort working in a fast-paced, changing environment.
Embodies the FIGS brand ethos.
Knows how to have fun and boost positive vibes.

Nice To Haves

Conversational Spanish.
Shopify POS experience.

Responsibilities

Welcome and engage customers in conversations about FIGS’ brand and mission.
Educate customers about product fabric, fit, and function.
Help customers find suitable styles, sizes, and colors, and suggest complementary products.
Anticipate customer needs and deliver an exceptional in-store experience.
Support cash wrap activities, including purchases, returns, and exchanges.
Assist with opening and closing the store.
Maintain the store’s appearance by organizing merchandise, stocking the sales floor, and keeping the store clean.
Participate in inventory management, including cycle counts and sharing replenishment insights.
Track sales to help ensure daily goals are met.
Support the planning and execution of in-store events and initiatives.
Train, coach, and mentor new and existing team members, provide real-time feedback, and foster a positive culture of growth.
Serve as Manager-on-Duty when the Store Manager or Assistant Store Manager is not present, supporting smooth operations and timely problem-solving.
Follow safety, loss prevention, and cash-handling procedures and comply with company policies.
Share feedback with store leadership and headquarters about sales trends, customer insights, and operational needs.

Benefits

FIGS Employee Stock Purchase Plan discount for voluntarily purchasing FIGS stock.
Comprehensive benefits and perks package focused on well-being.
Premium medical, dental, and vision coverage.
Access to wellness services through Breethe and Classpass.
100% FIGS-sponsored life insurance and disability insurance.
401(k) with company match up to the first 6% of the employee’s contribution.
Parental leave, new-parent care meals, and a transition back to work for primary caregivers.
Personalized discount code for 50% off FIGS products.
Separate discount code for family and friends to receive 25% off site-wide.
Access to FIGS Vet and discounted pet insurance.