Retail Sales & Customer Solutions Representative with Glo Fiber

Shenandoah Telecommunications•Lightfoot, VA

19d•Onsite

About The Position

The Retail Sales & Customer Solutions Representative is a customer-facing role with Glo Fiber. The representative engages with customers in the Glo Fiber store and by phone, helping them understand their options and choose internet services that fit their needs. They act as a trusted guide, problem solver, and brand ambassador in the local community. The role offers a base salary, uncapped commission, and performance-based earnings, with a target earning potential of $60,000–$80,000+ and the opportunity for high performers to earn more than $80,000 annually. Glo Fiber provides paid onboarding and product training, coaching, shadowing, and ongoing team support. The stated schedule is 9:00 a.m.–6:00 p.m. with rotating Saturdays.

Requirements

Strong communication skills and ability to build rapport easily.
Goal-driven and motivated by performance-based earnings.
Resilient and self-motivated, with comfort working independently.
Customer-focused and professional.
Excited to represent Glo Fiber in the community.

Responsibilities

Welcome and assist customers through face-to-face interactions in the Glo Fiber store.
Provide sales and service support through the inbound customer call queue and make outbound warm calls to potential customers.
Ask questions to identify customer needs and recommend Glo Fiber solutions.
Build customer relationships, follow up with customers, and grow a customer base.
Use sales techniques learned through paid training to meet and exceed goals.
Process customer payments by credit card and cash.
Represent Glo Fiber as a brand ambassador in the store and community.