Retail Sales & Customer Solutions Representative with Glo Fiber

Shenandoah Telecommunications • Smithfield, VA

19d

About The Position

As a Glo Fiber Retail Sales & Customer Solutions Representative, you’ll help customers choose reliable, high-speed fiber internet while building a sales career with a team that invests in your success. This customer-facing role involves engaging with customers in the Glo Fiber store and by phone, helping them understand their options and select services that fit their needs. You’ll serve as a trusted guide, problem solver, and Glo Fiber brand ambassador in the community.

The position offers a base salary plus uncapped commission and performance-based earnings, with a stated target earning potential of $60,000–$80,000+ annually. Paid onboarding, product training, coaching, shadowing, and ongoing team support are provided. The schedule is 9:00 a.m.–6:00 p.m., with rotating Saturdays.

Requirements

• Be goal-driven and motivated by performance-based earnings.
• Be a strong communicator who builds rapport easily.
• Be resilient, self-motivated, and comfortable working independently.
• Be customer-focused, professional, and excited to represent Glo Fiber in the community.

Responsibilities

• Welcome and assist customers through face-to-face interactions in the Glo Fiber store.
• Provide sales and service support through the inbound customer call queue.
• Make outbound warm calls to potential customers.
• Ask thoughtful questions, identify customer needs, and recommend Glo Fiber solutions.
• Build relationships, follow up with customers, and grow your customer base.
• Use sales techniques learned through paid training to meet and exceed goals.
• Process customer payments by credit card and cash.
• Represent Glo Fiber as a trusted brand ambassador in the store and community.

Benefits

• Base salary plus uncapped commission and performance-based earnings.
• Paid training, onboarding, product training, coaching, shadowing, and ongoing support.
• Medical, dental, vision, and life insurance.
• 401(k) with company contribution.
• Paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed