About The Position

As a Retail Sales Consultant at Swarovski, you will deliver exceptional customer service, create memorable brand experiences, and inspire customers with your passion for the products while achieving sales goals and contributing to a vibrant team. The role is based at Fashion Outlets of Chicago in Rosemont, Illinois, and is seasonal. The stated pay range is $15.00–$18.00, with the ability to participate in a sales incentive bonus program; however, that program applies to regular employees and not seasonal hires. The displayed compensation is a good-faith estimate. Swarovski creates crystal-based products and designs, manufactures, and sells crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are central to the brand, including circular innovation, diversity and inclusion, and the philanthropic work of the Swarovski Foundation. Swarovski is an equal opportunity employer committed to fair, inclusive recruitment and a workplace where everyone feels they belong.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curiosity, empathy, a results-driven approach, teamwork, and a commercial mindset.
  • Digital savvy and comfort using retail technology.
  • Confidence expressing individuality and bringing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting relationships with customers and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Keep up to date with brand product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Exclusive employee discounts on Swarovski products.
  • Global employee assistance program offering support for mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product and personal training.
  • Development support for building a career toward leadership or specialist roles, such as Store Manager, Trainer, or Visual Merchandiser.
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