About The Position

As a Retail Sales Consultant at Swarovski, you will deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for the company’s products while achieving sales goals and contributing to a vibrant team. You will help customers connect with the brand through storytelling, build trust and lasting customer relationships, and promote loyalty programs. You will collaborate with colleagues to maintain a welcoming, organized store environment and use product knowledge and digital tools to enhance the customer experience. This is a seasonal position at the Fashion Outlets of Chicago in Rosemont, Illinois. The stated pay range is $15.00–$18.00. The posting notes that the compensation is a good-faith estimate and that the sales incentive bonus program applies to regular employees only, not seasonal hires. Swarovski creates crystal-based products, including crystals, gemstones, jewelry, accessories, and home décor. The company describes sustainability and responsibility as central to its brand, including circular innovation, diversity and inclusion, and philanthropic work through the Swarovski Foundation. It is an equal opportunity employer committed to fair, inclusive recruitment.

Requirements

  • Excellent, proven customer service skills and a personality that builds trust.
  • Comfort using retail technology and digital tools.
  • Ability to work collaboratively as a team player and contribute to sales goals.

Nice To Haves

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Curiosity, empathy, a results-driven approach, and a commercial mindset.
  • Confidence expressing individuality and bringing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting relationships with customers and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date on brand and product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Exclusive employee discounts on Swarovski products.
  • Global employee assistance program with support for mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product and personal training.
  • Development opportunities toward leadership or specialist roles, such as Store Manager, Trainer, or Visual Merchandiser.
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