Seasonal Holiday Team Lead - Fashion Outlets of Chicago

Cherry Hill Programs • Rosemont, IL

13d • Onsite

About The Position

As a Seasonal Holiday Team Lead (Shift Lead), you will support the team and daily operations at a Santa photo set, welcoming families, assisting with photography, and helping provide a joyful holiday experience. You will bring warmth, energy, and leadership to each shift, helping guests create memorable experiences. The role includes leading by example, reinforcing established procedures, supporting team training or recruiting as needed, resolving operational issues, and helping ensure photo operations run smoothly. Photography experience is not required.

Cherry Hill Programs operates holiday and souvenir experiences in partnership with retail locations, tourist attractions, and destinations across North America. The company emphasizes safety, quality, diversity, integrity, collaboration, creativity, fairness, and inclusion.

Requirements

• Positive attitude and strong work ethic.
• Ability to work as part of a team and independently.
• Good interpersonal and communication skills.
• Flexibility to work during peak retail hours, including evenings, weekends, and holidays.
• Ability to process sales transactions and comfort with cash handling.
• At least 18 years of age.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Ability to stand for prolonged periods.

Nice To Haves

• Previous retail, service industry, or cashier experience is preferred but not required.

Responsibilities

• Perform opening and closing duties at the assigned venue.
• Lead by example and reinforce policies and procedures established by the Operations Manager or Regional Manager.
• Troubleshoot technical issues and escalate them to IT or Local Management when needed.
• Assist with training and/or recruiting as needed.
• Take photos and provide guests with memorable souvenirs.
• Provide excellent guest service throughout the experience.
• Participate as a team member to help photo operations run smoothly and effectively.
• Engage in a friendly manner with guests, staff, and coworkers.
• Operate the POS system and photography equipment.
• Maintain a safe and clean working environment.
• Complete other tasks as assigned.

Benefits

• Flexible scheduling.
• Same-day pay options for early access to paychecks.
• Employee Referral Program.
• Opportunities to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• One free Santa visit for friends and family, including 10 photo prints and 10 free holiday cards from Shutterfly.
• A personalized digital message from Santa, powered by Portable North Pole.
• Three free months of access to Pixie Post, the digital greeting card platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed