Retail Sales Consultant

Altice USA • South Charleston, WV

12d • Onsite

About The Position

Optimum is seeking an enthusiastic, motivated, and self-driven Retail Sales Consultant to join its retail sales channel. The consultant serves as an in-store brand ambassador, selling connectivity solutions and building customer relationships through personalized guidance and exceptional service. The role involves helping customers select products and services, answering billing and service questions, processing transactions, resolving equipment and technical issues, and working collaboratively with colleagues. Optimum offers support for personal and professional growth and the opportunity to earn through its compensation plan.

Requirements

• High school diploma or equivalent.
• At least one year of retail selling experience.
• Effective communication, negotiation, and problem-solving skills.
• Ability to work independently and self-motivate.
• Proficient computer and technical skills.
• Ability to work full time and weekends as necessary.
• Ability to stand for prolonged periods and potentially lift up to 50 pounds.

Responsibilities

• Welcome customers and create a positive environment; listen to their needs and provide personalized guidance on products and services.
• Maintain knowledge of Optimum products and services and developments in the telecommunications and mobile industry, and recommend suitable solutions.
• Assist customers with billing and service-related questions and explain account information.
• Process payments and exchanges and address equipment issues accurately and efficiently.
• Troubleshoot technical problems and provide solutions that support customer satisfaction and loyalty.
• Represent the Optimum brand with professionalism, integrity, and enthusiasm.
• Collaborate with colleagues, share knowledge, assist with complex inquiries, and provide backup support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED