Retail Sales Consultant
About The Position
Optimum is seeking an enthusiastic, motivated, and self-driven Retail Sales Consultant to help customers connect with the company’s connectivity solutions. The role is part of Optimum’s retail sales channel and focuses on building customer relationships, exceeding sales targets, and delivering an exceptional customer and partner experience. As an in-store brand ambassador, the consultant helps customers choose products and services, provides customer support, and contributes to a collaborative retail team. Optimum describes a culture that supports employees’ personal and professional growth and offers a compensation plan tied to sales performance.
Requirements
- High school diploma or equivalent.
- At least one year of retail selling experience.
- Effective communication, negotiation, and problem-solving skills.
- Self-motivation and ability to work independently.
- Proficient computer and technical skills to support customer solutions.
- Ability to work full time and weekends as necessary.
- Ability to stand for prolonged periods.
- Potentially lift up to 50 pounds.
Nice To Haves
- For some locations, ability to travel to other stores within 35 miles may be required; this will be discussed during the interview.
Responsibilities
- Welcome customers, engage with them, listen to their needs, and provide personalized guidance on products and services.
- Maintain in-depth knowledge of Optimum products and services and stay informed about telecommunications and mobile industry trends and advancements.
- Educate customers about available options and recommend solutions that meet their needs.
- Assist customers with billing and service questions and clarify account information.
- Process payments, exchanges, and equipment issues accurately and efficiently.
- Troubleshoot technical problems and provide solutions to support customer satisfaction and loyalty.
- Represent the Optimum brand professionally and with integrity and enthusiasm in customer interactions.
- Collaborate with colleagues, share knowledge, assist with complex inquiries, and provide backup support as needed.
- Help foster a supportive team environment and contribute to an exceptional customer experience and sales results.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
