About The Position

As a Retail Sales Consultant at Swarovski, you will deliver exceptional customer service, create memorable brand experiences, and inspire customers with your passion for the products while achieving sales goals and contributing to a vibrant team. You will help create a welcoming, organized store environment and use digital tools to enhance the customer experience. Swarovski describes its products as crystal-based creations of quality and craftsmanship, and emphasizes sustainability, responsibility, diversity, inclusion, and individuality.

Requirements

  • Excellent, proven customer service skills and a personality that builds trust.
  • Curiosity, empathy, a results-driven approach, teamwork, and a commercial mindset.
  • Digital savvy and comfort using retail technology.
  • Confidence expressing individuality and bringing creative ideas to the team.

Nice To Haves

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting relationships with customers and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date on brand product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Exclusive employee discounts on Swarovski products.
  • Global employee assistance program with support for mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product and personal training.
  • Development support and potential pathways into leadership or specialist roles such as Store Manager, Trainer, or Visual Merchandiser.
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