About The Position

Swarovski is seeking a Retail Assistant Store Manager to support a positive work environment, deliver exceptional customer experiences, and drive commercial results. The role involves coaching and empowering the team, serving as a role model, and contributing to the store’s success. The Assistant Store Manager steps in for the Store Manager as needed. Swarovski creates crystal-based products and is committed to sustainability, responsibility, diversity, inclusion, and fair, inclusive recruitment. The company offers opportunities for career development, and Assistant Store Managers may grow into roles such as Store Manager, Trainer, District Manager, Visual Merchandiser, Customer Service, or Sales Operations Manager.

Requirements

  • 1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands.
  • Some leadership and coaching experience.
  • A winning personality and ability to establish trusting relationships and empower others.
  • Excellent customer service skills and digital proficiency.
  • Responsible and able to take ownership.
  • Curious, empathetic, and results-driven team player with a commercial mindset.

Responsibilities

  • Act as a role model by delivering outstanding customer service and brand experiences.
  • Coach, motivate, and onboard team members to maximize performance.
  • Support recruitment, talent development, and employee relations.
  • Drive sales and support monthly plans and targets.
  • Oversee store operations, including inventory, cash handling, and compliance.
  • Step in for the Store Manager as needed.

Benefits

  • Recognition awards that celebrate achievements.
  • Exclusive employee discounts on Swarovski products.
  • Paid volunteering leave.
  • A global employee assistance program supporting mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product and personal training.
  • Opportunities for career development.
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