About The Position

As a Retail Sales Consultant at Swarovski, you will provide exceptional service, create memorable brand experiences, and inspire customers through your passion for Swarovski products while working toward sales goals and contributing to a collaborative team. The role focuses on building customer relationships and loyalty, communicating the brand through storytelling, and maintaining a welcoming, organized store environment. You will use digital tools to support the customer experience and stay informed about the brand’s products. Swarovski describes its culture as one where service meets style and customer interactions reflect the brand’s pop luxury and elegance. The company supports employee development through product and personal training and opportunities to pursue leadership or specialist roles, including Store Manager, Trainer, or Visual Merchandiser.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curiosity, empathy, a results-driven approach, teamwork, and a commercial mindset.
  • Digital savvy and comfort using retail technology.
  • Confidence expressing individuality and contributing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting customer relationships and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date on brand product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Recognition awards
  • Exclusive employee discounts on Swarovski products
  • Paid volunteering leave
  • Global employee assistance program with mental, physical, and emotional health support, managerial support, and financial and legal assistance
  • Comprehensive product and personal training
  • Career development opportunities
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