Retail Sales Clerk II - Moab

State of Utah • Moab, UT

2d • Onsite

About The Position

The Retail Sales Clerk II supports the Utah Department of Alcoholic Beverage Services’ service-focused mission by providing superior customer service in a fast-paced retail setting. The role is based at 963 Main Street in Moab, Utah, and involves helping customers select products, processing sales, handling merchandise and wholesale orders, and maintaining a clean and safe store. The clerk may also help with inventory checks and support store operations during busy periods or when management is absent.

This is an on-site, full-time position paying $20.02 per hour. The schedule is flexible and includes shifts Monday through Saturday between 8:00 AM and 11:00 PM. Stores are closed on Sundays and state and federal holidays. Applicants must be at least 21, able to lift up to 50 pounds, and able to pass a criminal history check.

Requirements

• Must be 21 years of age or older.
• Able to lift up to 50 pounds.
• Able to work a flexible schedule, including various shifts Monday through Saturday between 8:00 AM and 11:00 PM.
• Able to pass a criminal background check.
• Able to speak clearly and understand spoken information effectively.
• Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
• Strong active listening and speaking skills, with the ability to communicate clearly and professionally.
• Ability to use persuasion and negotiation to guide conversations and help reconcile differences or objections.
• Interpersonal awareness, including the ability to understand customer reactions and respond tactfully and professionally.
• Critical-thinking skills to evaluate alternative solutions or approaches to daily challenges.
• Ability to recognize when problems exist or may arise and address them proactively.
• Helpful, positive service orientation and willingness to support customers and the team.
• Ability to learn the product inventory and use basic sales techniques.

Nice To Haves

• Preference may be given to current employees of the Department of Alcoholic Beverage Services.

Responsibilities

• Greet and assist customers with finding products, making selections, and learning about products.
• Verify customer identification to ensure sales are made only to people age 21 or older, screen for intoxication, and remain alert to potential loss-prevention concerns.
• Accurately process cash and card transactions, provide correct change, and balance the till at the end of a shift.
• Receive, inspect, store, and display merchandise.
• Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Keep the facility clean, orderly, and safe, including occasional light maintenance such as clearing sidewalks.
• Assist with inventory spot-checks.
• Support store operations during peak times or when management is absent.
• Learn product inventory and provide product recommendations or casual demonstrations to enhance the customer experience.
• Assess customer needs, uphold service-quality standards, and respond to customer feedback.

Benefits

• Comprehensive benefits package.
• Retirement options.
• Job stability within a well-established organization.
• Career growth and opportunities to develop leadership skills.
• Meaningful work supporting the community and organizational goals.
• Supportive work environment emphasizing cooperation, strong work ethics, and mutual support.
• Guaranteed time off on Sundays and all state and federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed