Retail Sales Clerk II - Draper

State of Utah•Draper, UT

3d•Onsite

About The Position

The Retail Sales Clerk II supports the Department of Alcoholic Beverage Services’ service-focused mission by providing superior customer service in a fast-paced retail environment. The role involves helping customers select products, sharing product knowledge, enforcing age and safety requirements, processing sales, handling merchandise, and maintaining store operations. The position is based at the Draper store and is full-time, in-office/on-site, with an hourly wage of $18.02. The store is closed on Sundays and state and federal holidays.

Requirements

Must be at least 21 years old.
Must be able to lift up to 50 pounds.
Must be able to work a flexible schedule, including various shifts Monday through Saturday between 8:00 AM and 11:00 PM.
Must pass a criminal background check.
Must speak clearly and understand spoken information effectively.
Must provide excellent customer service by assessing customer needs and meeting high quality standards.
Strong active listening, speaking, interpersonal awareness, and professional communication skills.
Ability to use persuasion and negotiation to guide conversations and help reconcile differences or objections.
Ability to use logic and reasoning to assess alternative solutions and approaches to daily challenges.
Ability to recognize when something is wrong or likely to go wrong and address it early.
Helpful, positive service orientation and ability to support customers and the team.
Physical ability to stand, walk over level or uneven surfaces, bend, crouch, stoop, stretch, reach, and frequently lift, pull, push, and carry items weighing up to 50 pounds.
Ability to perform frequent balancing, grasping, finger dexterity, bending, stooping, kneeling, twisting, reaching, seeing, talking, hearing, and hand, wrist, and arm use.

Nice To Haves

Preference may be given to current employees of the Department of Alcoholic Beverage Services.

Responsibilities

Greet and assist customers with finding products, making selections, and learning about products.
Verify customer identification to ensure sales are made only to customers age 21 or older, screen for intoxication, and maintain situational awareness for loss prevention.
Process transactions accurately at the cash register, accept cash and card payments, provide correct change, and balance the till at the end of a shift.
Receive, inspect, store, and display merchandise.
Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
Maintain the facility in a clean, orderly, and safe condition, including occasional light maintenance such as clearing sidewalks.
Assist with inventory spot-checks and support store operations during peak times or when management is absent.
Learn the product inventory and provide product demonstrations or recommendations using basic sales techniques.
Assess customer needs, uphold service quality standards, and respond proactively to customer feedback.