Retail Sales Clerk II - Layton

State of Utah•Layton, UT

1d•Onsite

About The Position

The Department of Alcoholic Beverage Services is hiring a full-time, on-site Retail Sales Clerk II at its Layton store. The role provides customer service in a fast-paced retail environment and supports sales, compliance, inventory, order fulfillment, and day-to-day store operations. The employee assists customers with product selection and knowledge, verifies that customers are at least 21, screens for intoxication, and maintains awareness for loss prevention. The position also processes point-of-sale transactions, handles payments, balances the till, helps receive and display merchandise, fills wholesale orders as needed, and keeps the store clean, orderly, and safe. Employees may help with spot-checks and support operations during peak periods or when management is absent. The role requires a flexible schedule with shifts Monday through Saturday between 8:00 AM and 10:00 PM. Stores are closed Sundays and state and federal holidays. The position involves substantial standing and walking and frequent physical tasks, including lifting, pulling, pushing, and carrying items up to 50 pounds. A criminal background check is required. The position is located at 625 W 600 N, Layton, Utah 84041.

Requirements

Must be at least 21 years old.
Able to lift up to 50 pounds.
Able to work a flexible schedule, including various shifts Monday through Saturday from 8:00 AM to 10:00 PM.
Must be able to pass a criminal background check.
Able to speak clearly and understand spoken information effectively.
Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
Strong active listening and speaking skills, with the ability to communicate clearly and professionally.
Ability to understand customer reactions and respond tactfully and professionally in a fast-paced environment.
Ability to use logic and reasoning to evaluate possible solutions to daily challenges.
Ability to recognize problems or likely problems and address them promptly.
Helpful, positive service orientation and willingness to support customers and the team.
Ability to stand, walk over level or uneven surfaces, bend, crouch, stoop, stretch, reach, and frequently lift, pull, push, and carry items up to 50 pounds.
Requires constant balancing, grasping, and finger dexterity; frequent bending, stooping, kneeling, twisting, reaching, seeing, talking, hearing, and hand/wrist/arm use; occasional climbing.

Nice To Haves

Preference may be given to current employees of the Department of Alcoholic Beverage Services.
Ability to learn product inventory and use basic sales techniques to enhance the customer shopping experience.
Persuasion and negotiation skills for guiding conversations and reconciling differences or objections.

Responsibilities

Greet and assist customers with finding products, making selections, and learning about products.
Verify customer identification to ensure sales are made only to people aged 21 or older, screen for intoxication, and maintain situational awareness for loss prevention.
Process sales accurately at a cash register; handle cash and card payments, give correct change, and balance the till at the end of a shift.
Assist with receiving, inspecting, storing, and displaying merchandise.
Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
Maintain the facility in a clean, orderly, and safe condition, including occasional light maintenance such as clearing sidewalks.
Assist with inventory spot-checks and support store operations during peak times or in the absence of management.
Learn product inventory and provide product recommendations or casual demonstrations to improve the customer experience.
Assess customer needs, maintain service quality, and proactively address customer feedback.