Retail Sales Clerk II - Holladay

State of Utah•Holladay, UT

3d•Onsite

About The Position

The Retail Sales Clerk II supports the Department of Alcoholic Beverage Services’ service-focused mission by providing superior customer service to the public in a fast-paced retail environment. The position is based at 1814 E. Murray Holladay Road, Holladay, Utah, and is in-office/on-site. Employees work a flexible schedule with shifts Monday through Saturday between 8:00 AM and 11:00 PM. DABS stores are closed Sundays and all state and federal holidays. The role involves helping customers find and select products, sharing product knowledge, verifying customers’ ages and screening for intoxication, processing and balancing register transactions, handling merchandise and wholesale order fulfillment, and maintaining a clean, orderly, and safe store. The clerk may also assist with inventory checks and support store operations during peak times or when management is absent. The work requires recurring physical exertion, including standing, walking, bending, reaching, and lifting items up to 50 pounds. The State of Utah offers employment stability, opportunities to develop skills and grow into leadership, meaningful public service, and a supportive team environment. State employment includes a comprehensive benefits package and retirement options. Preference may be given to current Department of Alcoholic Beverage Services employees.

Requirements

Must be at least 21 years of age.
Able to lift up to 50 pounds.
Able to work a flexible schedule, including shifts Monday through Saturday between 8:00 AM and 11:00 PM.
Must successfully pass a criminal background check.
Able to speak clearly and understand spoken information effectively.
Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
Able to perform recurring physical exertion, including standing, walking over rough surfaces, bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items up to 50 pounds.

Nice To Haves

Preference may be given to current employees of the Department of Alcoholic Beverage Services.
Strong active listening and speaking skills, including communicating clearly and professionally with customers and team members.
Persuasion and negotiation skills, including guiding conversations and helping reconcile differences or objections.
Interpersonal awareness, tact, professionalism, and situational awareness in a fast-paced environment.
Critical-thinking skills and the ability to use logic and reasoning to address daily challenges.
Problem sensitivity and a proactive approach to recognizing and addressing potential issues.
A helpful, positive service orientation and willingness to support customers and teammates.
Ability to learn product inventory, make recommendations or conduct casual product demonstrations, and use basic sales techniques.
Commitment to customer service excellence and proactively handling customer feedback.

Responsibilities

Greet and assist customers with finding products, making selections, and learning about products.
Verify customer identification to ensure sales are made only to people 21 or older, screen for intoxication, and maintain awareness for loss prevention.
Process cash and card transactions accurately, provide correct change, and balance the till at the end of a shift.
Receive, inspect, store, and display merchandise.
Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
Keep the facility clean, orderly, and safe, including occasional light maintenance such as clearing sidewalks.
Assist with inventory spot-checks.
Support store operations during peak times or when management is absent.
Learn product inventory and provide product recommendations or casual demonstrations using basic sales techniques.
Assess customer needs, maintain service quality, and respond proactively to customer feedback.