Retail Sales Clerk II - Holladay

State of Utah Office of the Governor•Holladay, UT

4d•Onsite

About The Position

The Department of Alcoholic Beverage Services (DABS) is hiring a full-time, in-office Retail Sales Clerk II at its Holladay store. The role contributes to the department’s service-focused mission by providing superior customer service, helping customers select products, and supporting daily store operations. The position offers work in a fast-paced retail environment and opportunities to develop leadership skills. Stores are closed on Sundays and all state and federal holidays. The role requires a flexible schedule with shifts Monday through Saturday between 8:00 AM and 11:00 PM. Applicants must be at least 21 years old, able to lift up to 50 pounds, communicate clearly, provide excellent customer service, and pass a criminal history check. Work may involve recurring physical exertion, including standing, walking over rough surfaces, bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items.

Requirements

Must be at least 21 years of age.
Able to lift up to 50 pounds.
Able to work a flexible schedule, including various shifts Monday through Saturday from 8:00 AM to 11:00 PM.
Must successfully pass a criminal background check.
Able to speak clearly and understand spoken information effectively.
Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
Strong active listening, speaking, and professional communication skills.
Ability to influence positive outcomes, guide conversations, and help reconcile differences or objections.
Ability to understand customer reactions and respond with tact and professionalism in a fast-paced environment.
Ability to use logic and reasoning to evaluate alternative solutions to daily challenges.
Ability to recognize problems or potential problems promptly and address them early.
Helpful, positive, service-oriented attitude and willingness to support customers and teammates.
Ability to stand, walk over rough surfaces, bend, crouch, stoop, stretch, reach, and lift moderately heavy items up to 50 pounds in a recurring manner and/or for long periods.

Nice To Haves

Preference may be given to current employees of the Department of Alcoholic Beverage Services.

Responsibilities

Greet and assist customers with finding products, making selections, and learning about products.
Verify customer identification to ensure sales are made only to people age 21 or older, screen for intoxication, and maintain situational awareness for loss prevention.
Accurately process cash and card transactions, provide correct change, and balance the till at the end of a shift.
Receive, inspect, store, and display merchandise.
Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
Keep the facility clean, orderly, and safe, including occasional light maintenance such as clearing sidewalks.
Assist with inventory spot-checks and support store operations during peak times or when management is absent.
Learn the product inventory, provide product recommendations or casual demonstrations, and use basic sales techniques to improve the customer experience.
Assess customer needs, maintain service quality, and proactively handle customer feedback.