Retail Sales Clerk II - Park City
About The Position
The Retail Sales Clerk II works in an in-office, on-site retail setting for the Utah Department of Alcoholic Beverage Services in Park City. The role supports the department’s service-focused mission by providing superior customer service in a fast-paced retail environment and contributing to store operations. The position offers opportunities to develop leadership skills and supports a team serving the public. The employee helps customers find and select products, shares product knowledge, and processes sales transactions. The role also includes verifying customer identification and screening for intoxication, handling merchandise and wholesale orders, maintaining a clean and safe store, and supporting inventory and store operations. The store is closed on Sundays and state and federal holidays. The employee must pass a criminal history check.
Requirements
- Must be at least 21 years old.
- Able to lift up to 50 pounds.
- Able to work a flexible schedule, including various shifts Monday through Saturday between 8:00 AM and 11:00 PM.
- Must successfully pass a criminal background check.
- Able to speak clearly and understand spoken information effectively.
- Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
- Strong active listening and speaking skills, with the ability to communicate clearly and professionally.
- Ability to use persuasion and negotiation to guide conversations and help reconcile differences or objections.
- Ability to understand customer reactions and respond with tact and professionalism.
- Ability to use logic and reasoning to evaluate solutions to daily challenges.
- Ability to recognize actual or potential problems and address them proactively.
- Helpful, positive, service-oriented approach to assisting customers and supporting the team.
Nice To Haves
- Preference may be given to current employees of the Department of Alcoholic Beverage Services.
Responsibilities
- Greet and assist customers with finding products, making selections, and learning about products.
- Verify customer identification to ensure sales are made only to customers age 21 or older, screen for intoxication, and maintain situational awareness for loss prevention.
- Process cash and card transactions accurately, provide correct change, and balance the till at the end of a shift.
- Receive, inspect, store, and display merchandise.
- Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
- Maintain the facility in a clean, orderly, and safe condition, including occasional light maintenance such as clearing sidewalks.
- Assist with inventory spot-checks.
- Support store operations during peak times or in the absence of management.
- Learn product inventory, make product recommendations or conduct casual demonstrations, and use basic sales techniques to improve the customer experience.
- Assess customer needs, maintain service quality, and proactively handle customer feedback.
Benefits
- Job stability and reliable employment.
- Career growth and opportunities to develop skills and leadership abilities.
- Meaningful work supporting the community and organizational goals.
- Supportive, cooperative work environment.
- Stores are closed on Sundays and all state and federal holidays.
- Comprehensive State of Utah employee benefits package and retirement options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
