Retail Sales Clerk II - Springville
About The Position
The Retail Sales Clerk II supports the Utah Department of Alcoholic Beverage Services’ service-focused mission by providing superior customer service in an in-office, on-site retail setting in Springville, Utah. The role involves helping customers select products, sharing product knowledge, verifying customers are at least 21 years old, screening for intoxication, and maintaining awareness for loss prevention. It also involves accurately processing payments and balancing the till, handling merchandise and wholesale order fulfillment, and keeping the store clean, orderly, and safe. The clerk may assist with inventory checks and support store operations during peak periods or when management is absent. The position is full-time, with a flexible schedule that may include shifts Monday through Saturday between 8:00 AM and 11:00 PM. DABS stores are closed on Sundays and all state and federal holidays. Applicants must be at least 21, able to lift up to 50 pounds, communicate effectively, provide excellent customer service, and pass a criminal background check. The work can require prolonged or recurring standing, walking over rough surfaces, bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items.
Requirements
- Must be at least 21 years of age.
- Able to lift up to 50 pounds.
- Able to work a flexible schedule, including various shifts Monday through Saturday between 8:00 AM and 11:00 PM.
- Must successfully pass a criminal background check.
- Able to speak clearly and understand spoken information effectively.
- Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
- Able to give full attention, ask thoughtful questions, and communicate clearly and professionally.
- Able to use logic and reasoning to evaluate alternative solutions and recognize problems or potential problems.
- Able to understand customer reactions and maintain situational awareness in a fast-paced environment.
- Able to stand, walk over rough surfaces, bend, crouch, stoop, stretch, reach, and repeatedly or for long periods lift moderately heavy items up to 50 pounds.
Nice To Haves
- Preference may be given to current employees of the Department of Alcoholic Beverage Services.
Responsibilities
- Greet and assist customers with finding and selecting products, and share product knowledge.
- Verify customer identification to ensure sales are made only to people aged 21 or older, screen for intoxication, and maintain situational awareness for loss prevention.
- Accurately process cash and card transactions, give correct change, and balance the till at the end of a shift.
- Receive, inspect, store, and display merchandise.
- Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
- Maintain the facility in a clean, orderly, and safe condition, including occasional light maintenance such as clearing sidewalks.
- Assist with inventory spot-checks.
- Support store operations during peak times or in the absence of management.
- Learn the product inventory and make recommendations or conduct casual product demonstrations to enhance the customer experience.
- Assess customer needs, maintain service quality, and proactively handle customer feedback.
Benefits
- Comprehensive benefits package.
- Retirement options.
- Employment stability within a well-established organization.
- Opportunities to develop skills and gain leadership experience.
- Stores are closed on Sundays and all state and federal holidays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
