Retail Sales Clerk II - Springville

State of Utah • Springville, UT

3d • Onsite

About The Position

The Retail Sales Clerk II supports the Department of Alcoholic Beverage Services’ service-focused mission by providing superior customer service in a fast-paced retail environment. The position is based at 1551 N 1750 W, Springville, Utah, and involves helping customers select products, sharing product knowledge, processing sales, and supporting store operations. The role may also include filling wholesale liquor orders for clubs, restaurants, and hotels.

The schedule is flexible across shifts Monday through Saturday, between 8:00 AM and 11:00 PM. DABS stores are closed on Sundays and all state and federal holidays. The job requires the ability to lift up to 50 pounds, pass a criminal history check, and communicate effectively with customers and coworkers.

Requirements

• Must be at least 21 years old.
• Able to lift up to 50 pounds.
• Able to work a flexible schedule, including various shifts Monday through Saturday between 8:00 AM and 11:00 PM.
• Must pass a criminal background check.
• Able to speak clearly and understand spoken information effectively.
• Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
• Able to stand, walk over rough surfaces, bend, crouch, stoop, stretch, reach, and lift moderately heavy items up to 50 pounds recurrently and/or for long periods.

Nice To Haves

• Preference may be given to current employees of the Department of Alcoholic Beverage Services.
• Active listening and clear, professional communication skills.
• Persuasion and negotiation skills, including the ability to guide conversations and reconcile differences or objections.
• Interpersonal awareness and the ability to respond to customers tactfully and professionally in a fast-paced environment.
• Critical thinking and problem-solving skills.
• Proactive awareness of problems or potential problems.
• A helpful, positive service orientation and willingness to support the team.
• Ability to learn product inventory and use basic sales techniques to enhance the customer experience.

Responsibilities

• Greet and assist customers with finding products and making selections, and share product knowledge.
• Verify customer identification to ensure sales are made only to customers aged 21 or older, screen for intoxication, and maintain situational awareness for loss prevention.
• Process transactions accurately at a cash register; handle cash and card payments, give correct change, and balance the till at the end of a shift.
• Receive, inspect, store, and display merchandise.
• Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Keep the facility clean, orderly, and safe, including occasional light maintenance such as clearing sidewalks.
• Assist with inventory spot-checks and support store operations during peak times or in the absence of management.
• Learn product inventory and provide recommendations or casual product demonstrations using basic sales techniques.
• Assess customer needs, maintain service quality, and respond proactively to customer feedback.

Benefits

• Job stability and reliable employment within a well-established organization.
• Career growth, skill development, and opportunities for leadership within a large organization.
• Meaningful work contributing to community service and organizational goals.
• Supportive work environment that values cooperation, strong work ethics, and mutual support.
• Comprehensive benefits package and retirement options as a State of Utah employee.
• Stores closed on Sundays and all state and federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed