Rugs, Palisades Center - Part Time

Macy's•West Nyack, NY

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You demonstrate product knowledge to educate customers and meet their needs. The position is part-time at the Palisades Center. Part-time colleagues are typically scheduled 12–24 hours per week; actual hours depend on business needs and colleague availability. Macy’s describes its workplace as dynamic and inclusive, with opportunities for learning, leadership development, colleague resource groups, and volunteering. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
Ability to lift at least 50 pounds and perform the physical activities described in the posting.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Color vision.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders and help customers envision, select, and compare products.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service by resolving problems with customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolution.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow Asset Protection and inventory control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice