Retail Sales Associate - Furniture/Mattresses/Rugs, Palisades Center - Part Time
About The Position
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and using strong product knowledge to educate customers and meet their needs. The role involves helping customers choose furniture, completing orders with technology, recommending complementary products, and assisting customers who use devices to shop and compare. You participate in ongoing product training, resolve customer concerns, support delivery-related issues, maintain customer contact before and after delivery, and follow asset protection and inventory control procedures. You also help foster an environment of acceptance and respect. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. The position requires flexible availability, including days, evenings, weekends, and holidays. Physical requirements include lifting, frequent movement, standing, reaching, and using computers and other technology.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
- Resourcefulness and the ability to adapt quickly to changing priorities.
- Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform physical activities including moving, reaching, stooping, kneeling, crouching, and climbing ladders.
- Color vision.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Engage with customers to understand their furniture needs and use product and service knowledge to build sales and minimize returns.
- Offer personalized recommendations and suggest complementary products.
- Use technology to complete customer orders and help customers envision and select suitable products, including supporting customers who use devices to shop and compare.
- Participate in ongoing product knowledge training through technology and vendor partners.
- Provide customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolution.
- Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
- Follow asset protection and inventory control compliance procedures.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
