Rugs, Metro Center - Downtown - Part Time

Macy's•Washington, DC

2h•$18 - $21•Onsite

About The Position

As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the furniture and mattress sales areas by creating welcoming and comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You demonstrate product knowledge to educate customers and meet their needs. The role includes engaging customers to understand their furniture needs, offering personalized recommendations and complementary products, using technology to assist with product selection and orders, and participating in ongoing product training. You also resolve customer issues, support customers through pre- and post-delivery, follow asset protection and inventory control procedures, and foster an inclusive, respectful environment.

Requirements

1–2 years of related or retail experience.
Flexible availability, including days, evenings, weekends, and holidays.
Ability to communicate and share information with diverse groups of customers and peers.
Ability to adapt quickly to changing customer expectations, needs, and priorities.
Resourcefulness and self-starter approach.
Ability to perform the stated physical requirements, including lifting at least 30 pounds and standing for at least two consecutive hours.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Engage with customers to understand their furniture needs and use knowledge of store products and services to build sales and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders, help customers envision and select suitable products, and support customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service by resolving problems with customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolution.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow asset protection and inventory control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice