Retail Sales Associate - Womens Shoes, River Oaks Center - Full Time

Macy's•Calumet City, IL

3d•Onsite

About The Position

Macy’s is hiring a Retail Sales Associate for the women’s shoes department at River Oaks Center. The role combines goal-oriented selling with genuine hospitality to create personalized shopping experiences. Associates understand customers’ needs, recommend suitable products and services, use product knowledge to support sales, and work toward sales targets by engaging customers and applying effective selling behaviors. The position also involves maintaining a clean, organized, inviting, and shoppable sales floor and fitting rooms. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and popular items, and staying informed about trends and promotions. Throughout the day, they welcome customers, build relationships through personal conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers complete their purchases, and provide a sincere farewell. Teamwork, dependability, adaptability, and continuous improvement are important to serving customers and achieving individual and store results. This is a full-time role. Full-time colleagues are typically scheduled for 30 or more hours per week. Hours depend on business needs and colleague availability, and schedules include weekend shifts. The position requires availability for days, evenings, weekends, and holidays, as well as regular attendance and punctuality. Physical duties include talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Associates must be able to stand for at least two consecutive hours and lift at least 25 pounds. The job also requires close and color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to work toward daily sales goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move frequently, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide personalized customer service and product recommendations based on customers’ needs.
Engage customers, build relationships, and use selling behaviors to achieve daily sales goals and targets.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Maintain a clean, organized, and inviting sales floor and fitting rooms by recovering spaces and supporting merchandise moves.
Update signs and pricing as needed.
Assist customers with purchases and provide a sincere, courteous farewell.
Collaborate with colleagues to serve customers and achieve individual and store results.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits.
Health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.