T-Mobile Retail Sales Associate LAKELAND SQUARE MALL

Arch Telecom•Lakeland, FL

1d•$14 - $30•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that brings the T-Mobile brand to life. They act as brand ambassadors, create energy and excitement around products and services, and focus on customers in a fast-paced retail environment. This is a learning role, with training intended to build the skills and expertise needed for promotion to Mobile Expert. The associate helps customers continue their shopping journey, explores their needs, demonstrates technology, and recommends personalized device, service, accessory, and Internet of Things solutions. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. Associates learn to use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, skills, processes, systems, and reference resources. They work with colleagues across retail, business, and customer service channels to resolve issues, provide a seamless customer experience, identify small-business leads, and support shared success. The position is at Lakeland Square Mall in Lakeland, Florida, and offers full-time or part-time availability.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time (40 hours) or part-time (20+ hours) work.
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience preferred.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device and service solutions, accessories, and Internet of Things devices through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Approach service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.