Retail Sales Associate - Golf Clubs

PGA Tour•North Scottsdale, AZ

About The Position

PGA TOUR Superstore is seeking an enthusiastic, self-motivated, and flexible Retail Sales Associate to support its Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories. Reporting to the Sales and Service Manager, the Associate engages customers, drives sales, and enhances the customer experience through attentive service, product knowledge, and collaboration with team members. The role includes assisting with front-end operations such as returns, exchanges, and promotions; maintaining merchandise presentation and the cleanliness and operation of Hard Goods areas; and demonstrating knowledge of golf clubs and related products. The Associate also assists with customer fittings using PGA TOUR Superstore-trained techniques and promotes the company’s products and services. The position requires flexible availability, including nights, weekends, and holidays. Physical requirements include standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30-pound box overhead.

Requirements

Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
High school diploma or equivalent.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to quickly learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail sales, customer service, or similar experience.

Responsibilities

Engage customers throughout the Hard Goods areas and provide world-class service using PGATSS Service behaviors.
Build lasting customer relationships that encourage repeat visits.
Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist with these operations when needed.
Maintain merchandise presence at a premiere stock and visual level in the Hard Goods areas.
Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
Keep the Hard Goods area clean and professionally presented.
Demonstrate product knowledge and explain golf-club features, benefits, and differences to customers.
Perform customer fittings in accordance with PGA TOUR Superstore-trained fitting techniques.
Demonstrate ethical conduct, safety, and compliance across departments.
Assist customers with club fitting, including choosing shafts, grips, and specifications for optimal performance.
Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotion cycles using bulletins on The Links.
Inform, educate, and promote customers on the company’s products and services.
Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.