Retail Sales Associate - West Seneca

Hearts for the Homeless • Buffalo; West Seneca; Cheektowaga; Lackawanna, NY

12h • Onsite

About The Position

The Retail Sales Associate (RSA) supports day-to-day operations at the Hearts for the Homeless Thrift Store and helps deliver an excellent shopping experience. The role includes customer service, register transactions, merchandising, maintaining store appearance, and collaborating with staff and volunteers. The position is in person at the store in West Seneca, NY, and is part-time, with evening shifts and required Saturday availability.

Requirements

• Reliable, punctual attendance and flexibility to work scheduled shifts.
• Ability to multitask in a fast-paced environment.
• Strong customer service and communication skills.
• Ability to work independently or as part of a team.
• Ability to stand for extended periods and lift up to 35 pounds.
• Basic computer skills, including POS systems, email, Microsoft Word, and Google Docs.
• Attention to detail and ability to reconcile daily receipts.
• Availability for evening shifts and at least two Saturdays per month.

Nice To Haves

• High school diploma or GED.
• Two years of retail experience.
• Experience working with volunteers.

Responsibilities

• Greet customers as they enter and exit the store in a friendly and professional manner.
• Provide high-quality customer service in accordance with company standards and scripts.
• Operate the cash register and point-of-sale system accurately for cash and credit transactions.
• Assist customers with product questions and loyalty program sign-ups.
• Stock shelves and clothing racks to maximize shopping opportunities.
• Maintain cleanliness and organization of the sales floor, fitting rooms, register area, restrooms, and other public areas.
• Remove unsold merchandise as directed and assist with inventory needs.
• Support store opening and end-of-day closeout procedures.
• Collaborate with staff and volunteers, providing clear direction when needed.
• Communicate customer service issues, register discrepancies, and operational concerns to management.
• Attend required trainings and staff meetings.
• Follow company policies, procedures, and code of conduct.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k)

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED