T-Mobile Retail Sales Associate PINEVILLE | Pineville Matthews Rd Avg. All in $30

Arch Telecom•Pineville, NC

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create engaging customer experiences. This is a learning role: associates build the skills and expertise needed to advance to Mobile Expert after completing training. The role focuses on understanding customer needs, demonstrating technology, recommending devices and services, and building lasting customer relationships. Associates use digital tools to explain network coverage and plans, review devices and accounts, and support troubleshooting. They also collaborate with colleagues across sales and customer service to resolve issues and identify small-business leads. The position is available with full-time (40 hours) or part-time (20+ hours) availability. The posting advertises average all-in pay of $30, without specifying a pay period or further salary range.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience is preferred.
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to learn and share best practices with peers and store leaders.
Ability to balance customer experience and performance goals.

Responsibilities

Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey, whether they started online, with Customer Care, or in-store.
Explore individual customer needs and provide hands-on demonstrations of technology.
Work with peers to recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
Collaborate with employees across channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong working relationships with peers and contribute to shared accountability for company success.