Retail Sales Associate-Apparel/Shoes
About The Position
The Soft Goods Associate engages customers in Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and enhance the customer experience. The role includes assisting with front-end operations, maintaining merchandise presentation and stock levels, and providing product knowledge. The Associate helps keep the store environment clean, professional, and operational, delivers world-class service, builds customer relationships, and collaborates with teammates and management to support a top-tier shopping experience. The position reports to the Sales and Service Manager.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities and meet deadlines and objectives.
- Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30-pound box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage customers throughout the Soft Goods areas and provide world-class service that builds lasting customer relationships.
- Assist with front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain merchandise stock and visual presentation in Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms.
- Ensure Soft Goods areas, equipment, and supplies are maintained and operational.
- Keep the Soft Goods area clean and professionally presented.
- Explain product features, benefits, and differences to customers using in-depth product knowledge.
- Promote ethical conduct, safety, and compliance across departments.
- Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
- Inform, educate, and promote customers on the company’s products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
