Retail Sales Associate - Apparel/Shoes
About The Position
At PGA TOUR Superstore, the Soft Goods Associate helps transform the business by serving Customers across Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms. Reporting to the Sales and Service Manager, the Associate drives sales and enhances the Customer experience through attentive service, product knowledge, and strong Customer relationships. The role also supports front-end operations, merchandise presentation and stocking, and the upkeep of a clean, professional, operational store environment. The Associate collaborates with the team, follows ethical conduct and safety expectations, promotes products and services, and shares operational and merchandising feedback with management. Flexible availability, including nights, weekends, and holidays, is required.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage Customers throughout the Soft Goods areas and deliver world-class service by applying PGATSS Service behaviors.
- Build lasting Customer relationships that encourage repeat visits.
- Assist with front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
- Maintain merchandise stock and visual presentation in the Soft Goods areas to support sales and the Customer experience.
- Keep Soft Goods areas, equipment, and supplies maintained and operational.
- Maintain a clean, professional presentation in the Soft Goods areas.
- Explain product features, benefits, and differences to Customers using product knowledge.
- Demonstrate ethical conduct and promote safety and compliance across departments.
- Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
- Promote the company’s products and services by informing and educating Customers.
- Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- Reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
