Retail Sales Associate - Apparel/Shoes

PGA Tour Superstore • Northbrook, IL

3d • $16 - $18

About The Position

At PGA TOUR Superstore, a Soft Goods Associate serves Customers across Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms. Reporting to the Sales and Service Manager, the Associate drives sales and enhances the Customer experience by providing world-class service, expert product knowledge, and support for front-end operations. The role includes maintaining merchandise stock and presentation, keeping work areas and equipment clean and operational, and building lasting Customer relationships. The Associate collaborates with the team and provides feedback to management to help deliver a high-quality shopping experience.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage Customers throughout the Soft Goods areas and provide world-class service using PGATSS service behaviors.
• Build lasting Customer relationships that encourage repeat visits.
• Assist with front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise stock and visual presentation in Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms.
• Ensure Soft Goods areas, equipment, and supplies are maintained and operational.
• Keep Soft Goods areas clean and professionally presented.
• Explain product features, benefits, and differences to Customers using in-depth product knowledge.
• Promote ethical conduct, safety, and compliance across departments.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presentation throughout each promotion.
• Inform, educate, and promote Customers on products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED