Retail Sales Associate - Apparel/Shoes

PGA Tour • Palm Desert, CA

1d

About The Position

The Retail Sales Associate, also referred to as a Soft Goods Associate, engages customers in Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and enhance the customer experience. The role involves providing product knowledge, supporting front-end operations, maintaining merchandise availability and presentation, and keeping assigned areas clean, professional, and operational. The Associate builds lasting customer relationships, collaborates with the team, and shares feedback with management to support a high-quality shopping experience.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills and the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers throughout the Soft Goods areas and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships that encourage repeat visits.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
• Help maintain merchandise stock and visual presentation in apparel, juniors, footwear, clearance, and fitting-room areas.
• Ensure Soft Goods areas, equipment, and supplies are maintained and operational.
• Keep the Soft Goods area clean and professionally presented.
• Explain product features, benefits, and differences to customers using in-depth product knowledge.
• Promote ethical conduct, safety, and compliance across departments.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
• Inform, educate, and promote customers on the company’s products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED