T-Mobile Retail Sales Associate MARTINSBURG | Hammonds Mill Rd All In $30

Arch Telecom•Martinsburg, WV

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create energy and excitement around its products and services. This is a learning role: Associates build the skills and expertise needed to qualify for promotion to Mobile Expert after completing training. The role focuses on delivering a strong customer experience, building loyalty, and developing relationships with customers. Associates learn to identify customer needs, demonstrate technology, recommend personalized device and service solutions, and guide customers through purchases. They use digital tools to explain coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, processes, systems, and reference resources, and partner with colleagues across sales, business, and customer service to resolve issues and identify small-business leads.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time hours (40 hours) or part-time hours (20 or more hours).
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience is preferred.
Desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to learn from peers and store leaders and share best practices.
Ability to balance customer experience and performance goals.

Responsibilities

Provide customer service and a high-quality in-store customer experience while building customer loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and give hands-on demonstrations of technology.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address customer service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with colleagues across business and customer service to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared team and company success.