T-Mobile Retail Sales Associate MARTINSBURG | Hammonds Mill Rd All In $30
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores. Retail Sales Associates, also called Mobile Associates, work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: Associates build the skills and expertise needed to pursue promotion to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their individual needs, and try the latest in-store technology. They recommend devices, service plans, accessories, and Internet of Things products, and guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. Associates also learn digital tools and store processes for demonstrating coverage and services, reviewing devices and accounts, and troubleshooting. The role involves collaborating with colleagues across sales, business, and customer service to resolve customer issues, pass along small-business leads, and contribute to a seamless customer experience. The position is available with full-time (40 hours) or part-time (20+ hours) availability. The listed pay range is $10.00–$30.00, plus commission.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to learn and share best practices with peers and store leaders.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage and services, and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Work with colleagues across business and customer service to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Culture of care and excellence.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
