Retail Sales Associate-Apparel/Shoes

PGA Tour • North Scottsdale, AZ

1d • $16 - $18

About The Position

The Retail Sales Associate, also described as a Soft Goods Associate, reports to the Sales and Service Manager and serves Customers in Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms. The role supports sales and enhances the Customer experience through attentive service, product knowledge, merchandise presentation, and assistance with front-end operations.

The Associate builds lasting Customer relationships, keeps merchandise stocked and visually appealing, maintains a clean and professional environment, and helps ensure department equipment and supplies are operational. The role also promotes products and services, stays informed about merchandising promotions and marketing events, and shares operational and merchandising feedback with management. Associates are expected to support ethical conduct, safety, and compliance across departments.

The position requires flexible availability, including nights, weekends, and holidays, and the ability to meet the stated physical demands. PGA TOUR Superstore describes itself as part of the Arthur M. Blank Family of Businesses and emphasizes a family culture, Customer service, and a diverse and inclusive work environment.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to learn business acumen quickly with appropriate training.
• Strong self-accountability and a proactive drive for results.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage Customers in Soft Goods areas and provide world-class service by using PGATSS Service behaviors.
• Build lasting relationships that encourage Customers to return.
• Assist with front-end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise stock and visual presentation in Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms.
• Ensure Soft Goods areas, equipment, and supplies are maintained and operational.
• Keep the Soft Goods area clean and professionally presented.
• Explain product features, benefits, and differences to Customers using in-depth product knowledge.
• Demonstrate ethical conduct and support safety and compliance across departments.
• Stay informed about upcoming merchandising promotions and marketing events, and maintain merchandising presence throughout promotion lifecycles using bulletins on The Links.
• Promote and educate Customers about the company’s products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED