Retail Sales Associate, State Street - Full Time

Macy's•Chicago, IL

2d•Onsite

About The Position

Macy’s Retail Selling Colleagues combine results-oriented selling with genuine hospitality to create memorable customer experiences. They understand customer needs, provide personalized recommendations, share product knowledge, and connect customers with relevant products and services while working toward sales goals. The role involves engaging customers on the sales floor and in fitting rooms, building trust and customer loyalty, and helping maintain a clean, organized, inviting shopping environment. It is more than a cashier position and emphasizes customer service, teamwork, and achieving individual and store results. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions. During the day, they welcome customers, build personal relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, make sure customers have what they need, and close interactions with a sincere thank-you. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with adaptability to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage customers with genuine hospitality, understand their needs, and provide personalized product and service recommendations.
Use product knowledge and smart selling behaviors to achieve daily sales goals and contribute to individual and store results.
Build customer relationships and loyalty through friendly, personal conversations and customer-focused service.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise and supporting merchandise moves.
Update signs and pricing as needed.
Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
Collaborate with and support colleagues to serve customers and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice