Seasonal Retail Sales Associate, State Street

Macy's•Chicago, IL

1d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create positive holiday shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with suitable products and services. You engage customers on the sales floor and in fitting rooms, use product knowledge and personal service to build trust and loyalty, and work toward sales goals. The role also involves keeping the shopping space clean, organized, and inviting. Colleagues prepare for each day by reviewing sales goals, learning about new arrivals, popular items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome and assist customers, maintain merchandise presentation, process damages and merchandise for vendor return, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers complete their shopping experience, and collaborate with teammates to deliver individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. It involves frequent use of computers and other technology, including handheld equipment and cash registers, and physical activities such as standing, lifting, moving, reaching, and climbing ladders.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability and interest in meeting daily sales goals.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to use electronic devices, including handheld equipment and cash registers, and process register transactions.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Engage customers with a warm welcome and personalized conversations; understand their needs and recommend appropriate products and services.
Use product knowledge, customer engagement, and smart selling behaviors to meet sales goals and build customer loyalty.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Keep the sales floor clean, organized, and ready for customers.
Merchandise new receipts and support merchandise moves.
Process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing.
Share loyalty program benefits and provide customers with a helpful, courteous close to their shopping experience.
Collaborate with teammates to support customers and achieve individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.