Retail Sales Associate, San Francisco Union Square - Full Time
About The Position
As a Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn what customers need, offer personalized recommendations, connect them with suitable products and services, and work toward sales goals through customer engagement and effective selling behaviors. You help build customer trust and loyalty while providing service on the sales floor and in fitting rooms. You also help keep the shopping space clean, organized, and inviting. Colleagues review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and use that knowledge to engage and assist customers. They welcome customers, build personal connections, share loyalty-program benefits, and provide a thoughtful close to each interaction. They collaborate with teammates, support store and individual results, and continue learning to improve. The position includes customer service and sales, product and loyalty-program knowledge, use of sales systems, merchandise presentation and pricing, and maintenance of department recovery standards. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- No education or prior experience is required.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules or procedures in English.
- Ability to use electronic devices, point-of-sale technology, and applications.
- Ability to work independently and collaboratively, adapt to changing priorities, and build effective working relationships.
- Ability to stand or walk for at least two consecutive hours and frequently use computers and handheld electronic equipment.
- Ability to lift and move items weighing up to 30 pounds; the role also involves constant moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Responsibilities
- Greet and connect with customers in a friendly, genuine way and support a positive shopping experience.
- Ask questions to identify customer needs and recommend relevant products, new arrivals, and additional items.
- Offer customers options and solutions to complete sales and work toward sales goals.
- Close out customer interactions by celebrating purchases, sharing loyalty-program benefits, ensuring customers have what they need, and thanking them.
- Learn and use knowledge of store products, services, loyalty programs, and Macy’s sales systems to assist customers and fulfill orders.
- Maintain department recovery standards, including the sales floor and fitting rooms.
- Maintain merchandise presentation, ensure pricing accuracy, and process markdowns accurately and promptly.
- Keep the shopping space clean, organized, and inviting.
- Collaborate with colleagues and contribute to an accepting and respectful environment for customers, colleagues, and communities.
- Stay informed about new arrivals, top-selling items, trends, promotions, and training resources.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal or financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
