About The Position

As a Retail Sales Associate, also known as a Generalist colleague, you help make the Macy’s shopper your highest priority. By understanding customer preferences and developing expertise in Macy’s merchandise and services, you create exceptional customer experiences and help your team meet sales goals through consistently superior service. You contribute throughout your area, from the sales floor and fitting rooms to product presentations, as part of an inclusive team. This is a part-time role. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

  • No education or experience required.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, eager to start a new venture, and adaptable to changing priorities.
  • Ability to work independently and contribute to a team.
  • Comfort handling electronic devices.

Responsibilities

  • Learn store products, services, loyalty programs, and sales systems to help customers find what they need and suggest additional items.
  • Develop customer relationships to grow business and expand the client base.
  • Respond to customer requests for merchandise or other assistance, including explaining how to use an electronic device to shop and compare.
  • Locate and pull merchandise to fulfill digital customer orders.
  • Maintain department recovery standards on the selling floor and in fitting rooms.
  • Ensure effective merchandise presentation, accurate pricing, and timely, accurate markdown processing.
  • Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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