Retail Sales Associate, San Francisco Union Square - Full Time
About The Position
As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You identify customer needs, offer personalized recommendations, connect customers with suitable products and services, and use product knowledge and customer engagement to achieve sales goals and build loyalty. You also help keep the shopping space clean, organized, and inviting. The role includes preparing for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. On the sales floor, you welcome customers, build relationships through friendly conversations, share loyalty program benefits, and provide a thoughtful close to each shopping experience. You collaborate with colleagues, take pride in your work, and continuously learn to support individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- No education or experience required.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, eager to start a new venture, and adaptable to changing priorities; able to work independently and within a team.
- Ability to handle electronic devices.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Good understanding of products and ability to provide customers with guidance based on their needs, product features, and choices.
- Comfort communicating with customers virtually, by phone, and in person.
- Ability to build customer relationships, achieve sales goals, and participate in preselling and sales-boosting events.
- Ability to use point-of-sale technology and applications to support selling and fulfill customer orders.
- Self-motivation to maintain product and trend knowledge and complete training through Macy’s educational resources.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Ability to work with the team to drive sales and deliver the customer experience.
- Ability to stand or walk around the store or department for at least two consecutive hours.
- Ability to frequently use computers and handheld electronic equipment.
- Ability to lift and move items weighing up to 30 pounds.
- Ability to perform constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Responsibilities
- Greet and connect with customers in a friendly, genuine way, showing appreciation and care for their experience.
- Ask questions to identify customer needs and recommend relevant products, new arrivals, and items that resonate with them.
- Offer options and solutions to help customers complete their purchases.
- Close out the shopping experience by celebrating customers’ purchases and sharing in their excitement.
- Learn store products, services, loyalty programs, and sales systems to help customers find what they need and suggest additional items.
- Maintain department recovery standards, including the selling floor and fitting rooms.
- Execute merchandise presentation, ensure accurate pricing, and process markdowns accurately and promptly.
- Build respectful, accepting relationships with colleagues, customers, and communities.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues to support customers, achieve sales goals, and deliver store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
