Seasonal Retail Sales Associate, Willow Grove Park

Macy's•Willow Grove, PA

1d•Onsite

About The Position

As a Seasonal Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create positive shopping experiences. You learn about customers’ needs, offer personalized recommendations, connect them with appropriate products and services, and use product knowledge and customer engagement to meet sales goals and build loyalty. You help customers on the sales floor and in fitting rooms, and contribute to a welcoming shopping environment by keeping it clean, organized, and inviting. Colleagues prepare for each day by reviewing sales goals and learning about new arrivals, popular merchandise, trends, and promotions. During the day, they welcome and assist customers, maintain merchandise and displays, process damages and selected returns to vendors, update signs and pricing, and support merchandise moves. They share Loyalty program benefits and aim to give customers a thoughtful, helpful close to each visit. The role also involves collaborating with teammates and learning from one another to support individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and as part of a team.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and create friendly, personal conversations to understand their needs and build customer relationships.
Offer personalized product and service recommendations using product knowledge.
Drive sales performance, meet daily sales goals, and use effective selling behaviors to inspire customer loyalty.
Assist customers on the sales floor and in fitting rooms.
Help keep the sales floor clean, organized, and ready for customers.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Merchandise new receipts and maintain a shoppable space.
Process damages, testers, and selected merchandise returns to vendors.
Update signs and pricing and support merchandise moves as needed.
Share Loyalty program benefits, ensure customers have what they need, and thank them for their visit.
Support teammates through honest, caring, and collaborative work.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.